Shipping Charges and Services
Site Delivery - free shipping Australia-wide for all online orders* (current promotion until further advised). Once your order has been shipped, you will be advised via email. Delivery could take 7-10 working days from this date.
Pick Up In-Store - 1-hour Click & Collect
Metro same day delivery. Order before noon on weekdays and if it's in stock, we'll deliver it on the same day. This service is available in Melbourne, Brisbane, Sydney, Perth and Adelaide. The service isn't available in regional areas including ACT, Gold Coast, Hobart, Darwin, Cairns.
You will be able to choose your preferred method during the checkout process. Whether you choose delivery or store pick up, your order will be fulfilled by your closest store (determined by the postcode you provide for your order) by default. However, if you choose to pick up in store, you will be able to change this to the store of your choice. Orders will be processed within 72 hours, unless you opt for 1-Hour Click & Collect. If there is a problem fulfilling your order (e.g. items need to be ordered in), we will call you within this period to let you know.
Free Shipping
*Free shipping is not available in Christmas Island, Lord Howe Island and Norfolk Island
Beacon Trade members enjoy free shipping on all online orders. Free shipping applies to delivery addresses within 50km of your nearest Beacon Lighting store. For deliveries outside this radius, additional freight charges may apply. Where this applies, our team will contact you before dispatch to confirm any charges.
Your delivery cost will be displayed at checkout, before you complete your order, and is charged to your credit card upon submitting your order.
To the extent permitted by law, Beacon Lighting does not accept any liability whatsoever for the goods ordered and/or any loss or damage incurred by any person in relation to your order once it has been received by the courier for delivery to you.
We suggest that you have your order delivered to an address where someone will be present during business hours to sign for the delivery. If the delivery address is unattended, our couriers are authorised to leave the goods at that address. Orders cannot be delivered to post office boxes or postal lockers.
If you are having your order delivered, you can pay online using your credit card (Visa, Mastercard, American Express), PayPal, or redeem a Beacon Lighting gift card.
Once your order has been shipped, you will be advised via email. Delivery could take 7-10 working days from this date. After this time if you have not received your order, please email our online sales support team on support@beaconlighting.com.au or call 03 8561 1599 (Mon-Fri 8.00am-7.00pm; Sat 9.00am-6.00pm; Sun 10.00am-6.00pm EST).
Remote deliveries
Please note, some extremely remote locations may incur an additional freight charge or may only be serviceable via delivery to a local courier depot or collection point. If this applies to your order, our team will contact you before dispatch to discuss the best delivery option.
International deliveries
Online shopping is only available to customers within Australia, however we do welcome product enquiries from overseas. If you are enquiring from overseas please contact our online sales support team via email on support@beaconlighting.com.au and we will investigate and advise the possibility of supply.